The transparent and accountable administration.. One Day Governance.. Swarnimsiddhi-31.

It has been a common prevailing belief that to get any sort of human resource related work, in the Govt. sector is a mammoth task. It has been a familiar practice that it takes months and sometimes years, to acquire simple documentations.
But,
The Gujarat Govt. decided to break this barrier.
Previously, elongated time, that was taken for completing such jobs, has been cut short to a large extent by modernizing the Governance Services by being techno savvy. The computerization of service has proved to be a boon and resulted in higher potential to offer. It can also decrease the expense of tele-communication and increased the transparency and accountability of Governance.
One sector that has been hugely advantageous due to this technological up-date, has been- Public Complaint dept. Formal procedure of launching carp, against Government service and department, used to be tedious and based on paper applications explaining the problem. This led to prolonged period being passed, without the citizens obtaining any justifiable services.
And,
This mismanagement rooted the foundation of ‘One Day Governance’ Scheme. The purpose behind establishing this mission, was convenience to citizens and saving time, money and energy of the common man.
For issuing Ration Card, Income Tax Returns, different licences, various documentation the process was unnecessarily time consuming and wearisome. The Gujarat Govt. initiated this service straight to the people living at the remotest corner of the state, from Taluka head quarters.
The institute known as ‘Nagrik Sewa Kendra’ was set up in Vadodara on Ist April 2003 and the execution of this institute began on the Gujarat Day on 1st May 2003.All together 29 days were taken for implementation of this scheme.
The entire procedure was conducted step wise.
In the first phase, the district collectors office was modernized with hi-tech equipments. This upgrading included Computerization, local area network, Gujarat State Wide Area Network [GSWAN] and e-mail facility. The staff was trained accordingly.
Special seminars and workshops were organized to educate the staff in Psychosomatic, Spiritual and Tele-Communication.
Vadodara model became the prime example and such institutes were set-up in every part of the state, thus accomplishing the ‘One Day Governance’ state wide.
To facilitate the citizens about the various services available, in Ahmedabad Jansewa Kendra, the Information Kiyoska was established. The citizen facility center provided Online service.
The citizens of Gujarat welcomed this initiative with open arms.
The ODG scheme has reduced the corruption in human resource services to a large extent, as there is hardly any face-to-face communication between the officer and the person seeking service. The entire procedure was authorized, thus the verbal false promises regarding the period to conclude the application, could not be raised, unnecessarily.
The procedure simplified, led to boost in payment of Tax.
The On-line facility and control encouraged the local municipal boards services such as Water supply, Tax collection, Road Lights preservation and Sewage Maintenance to get privatized.
This On-line facilities provided Paper-less administration saving valuable time, energy and money.
And,
Prevented the creation of scenario similar that was seen in tele-serial Office Office.
The following table projects the huge difference, this ODG scheme, the brain child of Hon. C.M. sdHRI Narendra Modi, who is ever constantly occupied in providing time and value based administration to the citizens of the state of Gujarat.
MOTIVE TIME SAVED NO. OF MEETINGS
New Ration Cards 2-3 days from Formally 3-5 meetings,
Formal now,
21 days. 1-2 meetings.
Changes in the 1 day Formally, 3-5 meetings
Ration Card from formal now,
7 days. 1-2 meetings.
Report Cards 1 day Formally, 3-5 meetings
From formal now,
7-21 days. 1-2 meetings.
Licence and Land 1-30 days formally, 3-10 meetings
Related cases from formal now,
30-120 days. 2 meetings.